Warranty Period
| PHONES | |
|---|---|
| HOTWAV smartphones | 12 months |
| Built-in battery | Follow the device |
| Charger (Inbox) | 6 months |
| Cable (Inbox) | 6 months |
The Limited Warranty does not cover:
• To consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.
• To cosmetic damage, including but not limited to scratches, dents, or broken plastic ports.
• To damage caused by accident, abuse, liquid contact, fire, earthquake, or external cause.
• To damage caused by operating the product outside the published guidance.
• To damage caused by service (including upgrades and expansions) performed by any unauthorized Service Provider.
• To product that has been modified to alter functionality or capacity without written permission.
• To any device which the serial number has been removed.
Notification
• During warranty service, the contents of the storage media may be deleted and reformatted.
• The warranty card is confined to the first purchaser of the product only and is not transferable.
• The above terms and conditions apply only to HotWav products sold within the territory of Sri Lanka.
Warranty Policy
• Warranty starts from Mobile – 12 months from Activation (Adapter, Cable: 06 months)
DOA Policy
• When a product is defective after the customer has purchased it.
• Within 7 days from activation / Purchase
• Hardware defect only
• Product needs to physically reach service center on time for DOA
• Eligibility can be decided only by the service center; with the complete device with box & accessories. Not applicable for:
- Software accessory defect
- Customer misuse / Physical damage / Liquid damage
Repairs for non-warranty items
• Non-warranty Items will be taken under the service custody once the estimate amount is paid and sent through the job sheet / request, LKR 500.00 to be paid.
• Estimates will be valid for 7 days. If the payment is made, repair will proceed. If not, unit will be returned. And if the repair is confirmed, the estimate fee will be waived off.
Contact Details:
XP: Hotline: 011-4422733
POOVA Service Centre: Hotline: 0777 144447 / 0753 134447