Warranty Period

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Model

Spare Part

Please enter your Job No, which is provided on the Job Sheet issued by Service Centre or IMEI number of the device.

To consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.
To cosmetic damage, including but not limited to scratches, dents, or broken plastic ports.
To damage caused by accident, abuse, liquid contact, fire or external cause.
To damage caused by operating the product outside the published guidance.
To damage caused by service (including upgrades and expansions) performed by any unauthorized Service Provider.
To product that has been modified to alter functionality or capacity without written permission.
To any device which the serial number has been removed.

During warranty service, the contents of the storage media may be deleted and reformatted.
The warranty card is confined to the first purchaser of the product only and is not transferable.
The above terms and conditions apply only to HotWav products sold within the territory of Sri Lanka.

Warranty starts from Mobile – 12 months from Activation (Adapter, Cable: 06 months)

When a product is defective after the customer has purchased it.
Within 7 days from activation / Purchase
Hardware defect only
Product needs to physically reach service center on time for DOA
Eligibility can be decided only by the service center; with the complete device with box & accessories. Not applicable for:
- Software accessory defect
- Customer misuse / Physical damage / Liquid damage

Non-warranty Items will be taken under the service custody once the estimate amount is paid and sent through the job sheet / request, LKR 500.00 to be paid.
Estimates will be valid for 7 days. If the payment is made, repair will proceed. If not, unit will be returned. And if the repair is confirmed, the estimate fee will be waived off.